Shipping policy

 

Order Processing

Orders are typically processed within 1-3 business days after payment is confirmed. During sale periods or holidays processing may take slightly longer.

Shipping Destinations

We ship to the following locations:

  • United Kingdom

  • United Arab Emirates

If your country isn’t listed at checkout, please contact support and we’ll do our best to help.

Shipping Methods & Delivery Times

We offer the following delivery options:

Standard Shipping

  • UK: 3-7 business days

  • UAE (Dubai): 7-14 business days

These timeframes begin once your order has shipped. Delays may occur due to carrier issues, holidays, or customs.

Free shipping available on all orders

Order Tracking

Once your order is shipped you will receive:

  • A shipping confirmation email

  • A tracking number (where available)

You can track your package via the carrier’s website.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by your country. These are not included in the product price or shipping cost and are the responsibility of the buyer.

Failed Delivery & Returns to Sender

If a package is returned to us due to:

  • Incorrect address

  • Failed delivery attempts

  • Unclaimed at the post office

You’ll be contacted with options:

  • Reship the order (customer pays new shipping)

  • Refund minus original shipping cost

Lost or Damaged Packages

If your order is lost or arrives damaged:

  1. Contact us within 7 days of the expected delivery date.

  2. Provide your order number and photos if damaged.
    We will work with the carrier to locate or replace your order.

Returns

We accept returns within 7 days of delivery, provided that:

  • The item is unused, unworn, and in original condition

  • All original tags and packaging are intact

  • Proof of purchase is provided

For hygiene and quality reasons, we do not accept returns on worn, washed, or damaged items.

To initiate a return, please contact us at support@ackhiii.com with your order number and reason for return. Returns sent without prior approval may not be accepted. Return charges apply. 

Non-Returnable Items

The following items are non-returnable:

  • Sale or discounted items

  • Gift cards

  • Items marked as final sale

  • Items showing signs of wear, washing, or damage caused by the customer

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked shipping service for returns. Ackhiii is not responsible for items lost in return transit.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method

  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider

Original shipping costs are non-refundable unless the return is due to a fault or error on our part.

Exchanges

If you need a different size or item, please contact us first. Exchanges are subject to stock availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery

  • Include your order number and clear photos of the issue

We will arrange a replacement or full refund where applicable.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check with your bank or payment provider

  • Then contact us at support@ackhiii.com and we’ll assist further

Contact

If you have questions about shipping, delivery, or tracking:
support@ackhiii.com